No. At London Gemstone & Jewellery, we do not appraise gemstones. However, we can recommend customers for an appraisal at one of the reputable gemstone/jewellery appraisal organisations. In case you want us to get gemstones appraised by these institutes, we’ll also do it on your behalf.

At the customer’s request, we can get our loose gemstones and gemstones mounted in our jewellery certified by an independent gemstone laboratory before you complete your purchase.

London Gemstone & Jewellery ethically sources naturally occurring gemstones from across the globe. Most of our gemstones are natural and untreated. However, some gemstones do require treatment. In this case, the type of treatment they’ve undergone is clearly labelled and communicated to the client. 

We understand that you’re eagerly waiting for your order to arrive. London Gemstone & Jewellery is partnered with the best shipping and logistics companies around the world to ensure that your deliveries arrive on time. Typically, orders reach their destination within 2 to 5 working days if you reside in the UK.

Yes! We offer international shipping that is subject to potential charges and longer delivery times. Please get in touch with our representative to find out more about shipping for your specific region.

Yes! All orders placed through the website are subject to the United Kingdom VAT.

We are a quality-first company that specialises in providing top-tier jewellery. To check if we have any discounts, please check our website regularly or follow us on social media! We’re always posting important updates there.

Yes. We do have an office/warehouse where we operate from. However, London Gemstone & Jewellery is an online jewellery company. We leave no stone unturned to ensure that our customer service is unparalleled. From answering your queries in detail to providing after-purchase support, London Gemstone & Jewellery is always here to assist you through your shipping journey.